3 of 4 people found the following review helpful
Bad Customer Service,
December 31, 2010 Mike - See all my reviews
Amazon Verified Purchase(What's this?)
This review is from: Large Ornate 7-Arm Silver Candelabra Candle Holder (Misc.)
This product was purchased as a Christmas present. When the gift was open on Christmas day all the arms were broken off. The candleholder came in a box that has some Styrofoam peanuts; products like this usually arrive in a styrofoam mold to make sure it does not move around. The peanuts did not provide adequate protection; the box was placed in the bigger box that again only had some styrofoam peanuts and not enough of the peanuts to stop the smaller box from moving around. I could not return the product because the company only had a 10 day return policy, which seems to short around the Christmas season. I will definitely not buy from this company again; they did a horrible job at packing the merchandise so it can arrive safely. I have brought a lot of items on-line, both through Amazon and other companies and this is by far the worst customer service I have seen.
2 of 3 people found the following review helpful
Beautiful piece!,
January 13, 2011 S.D. "S.D." (Los Angeles) - See all my reviews
This review is from: Large Ornate 7-Arm Silver Candelabra Candle Holder (Misc.)
I ordered two of these for our dining table for our New Year's eve dinner party. They are absolutely beautiful and breathtaking. They arrived in mint condition-we unpacked them and immediately placed them in their new home--our dining room. It has intricate detailed design, beautiful silver plated material and weighs just enough to make a good impression. I love the baroque design!
I had some initial questions regarding the item, and customer service was helpful in guiding me. Thanks a lot!
(2 customer reviews)